Frequently Asked Questions:

Do we have a retail store? 

We have a design studio located in Portland, OR. You can make an appointment to visit and have a consultation by sending on email below. 

Do we offer custom goods? 

No, we do not offer customized goods. But we do offer the beautiful products that are for sale here on our website. 

Do we offer repairs or alterations? 

No, we do not offer repairs or alterations to items we did not manufacture. Additionally, we do not perform modifications, or emboss on any item(s) we did not manufacture ourselves. We do however offer repairs on items we have created. 

How do I get my Make Smith Leather Goods Repaired? 

Please send us an email using the below applet so we can discuss the Repair Authorization process.

Do we sell hardware parts, leather, or tools?

No, we do not sell hardware parts, leather hides or leather tools. We specialize in finely crafted finished leather goods for online purchase.

Phone Orders: 

Email is preferred, and is much faster. However, to schedule a phone call with us to place an order, have a general question, and/or want to check on an online order.... please submit an email request.  (10am - 5pm PST).

Contact us